Trade Runner Support

How Trade Runner works 6

• Summary and Webinar Video - How Trade Runner Works
• 10 tips for selling on Trade Me
• Article and Webinar Video- 10 tips for success on Trade Me
• Trade Runner's new look and design
• International Sellers on Trade Me

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General 12

• Trade Me set up checklist
• How to login to Trade Runner
• Fees and charges
• Third party apps when using Trade Runner
• Migrating from Tradevine or My Products

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BigCommerce 1

• Install and sign up

Magento 6

• Install Magento 1 Extension for Trade Runner
• Install Magento 2 Extension for Traderunner
• Set up Trade Runner
• TradeRunner Magento 1 - connection troubleshooting
• TradeRunner Magento V2 - connection troubleshooting

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Maropost 0

WooCommerce 2

• Install the Trade Runner Plugin for WooCommerce.
• Install the Trade Runner plugin for Woocommerce

Overview 3

• Search find and filter products in Trade Runner
• Product Actions
• View product and marketplace history in Trade Runner

Manage listings 6

• Create a listing so it lists on Trade Me
• Listing products on trade me that are not in your eCommerce Store
• Map product data fields in Trade Runner for WooCommerce & Magento
• Holiday Mode for Trade Me Store
• Individual Variation and Multi-Variation Product Listings

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Category mapping 5

• Assign Trade Me marketplace categories to list your products
• How to map/assign products to Trade Me categories
• Delete or change a product category
• Ignoring promotional retailer categories
• Using keyword filtering and creating rules

Product Actions 7

• Adding subtitles to Products
• Customise product titles for Trade Me
• A guide to create custom descriptions to enhance sales for Trade Runner
• Create stock buffer by product action for Trade Runner
• Create additional image such as size chart

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Blocking products from listing 6

• Overview of blocking a product
• Block a product so it does not list on Trade Me
• Exclude products from listing using exclusion and inclusion
• Blocked Products points to note
• Bulk Block Feature

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Managing inventory 6

• Inventory syncing
• Preventing oversells and using a stock buffer
• Changing inventory manually
• Active & Not Active Products in Trade Runner
• Inventory and orders

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Pricing & promotions 9

• Overview of pricing & promotions
• Change the price of products in Trade Runner using a Promotion
• Changing and Stopping Promotions
• Tax & Currency Exchange for Traderunner and your Trade Me list
• Setting the currency exchange rate

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Optimising listings 6

• Creating a new product group
• Tailoring Product Title(s) on Trade Me
• Create a featured listing on Trade Me
• Edit a single product description
• Create a line break in your product description

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Orders 7

• Orders and currency
• Quarantine orders in Traderunner
• Fixed price offers and impact on product relists
• Order lifecycle updates including shipments and tracking
• Traderunner Safeguarding Personally Identifiable Information (PII)

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Refunds 1

• Refunding a customer

Payments 1

• Supported payment types

Settings 4

• Setting up Afterpay for Trade Me using TradeRunner
• Adding, Updating and Deleting Contacts in Trade Runner
• Maximum stock quantity on Trade Me
• Setting Automatic feedback for Trade Me

Shipping 8

• Overview of shipping
• A Guide to Traderunner Shipping Templates
• Changes to Trade Me Shipping Templates - March 2022
• Update & create new Traderunner shipping templates
• Free shipping on all products or a select group of products

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Syncing 5

• Shopify and syncing
• BigCommerce and syncing
• Magento and syncing
• WooCommerce and syncing
• Using the Upload to Trade Me button on the Trade Runner Dashboard

Setup and install 2

• Install and setup
• Data used from Shopify in TradeRunner

Products 6

• Missing products
• Product images from Shopify used in Traderunner
• Shopify tax set up for TradeRunner
• Products imported from Shopify show incorrect inventory
• Shopify Inventory Setting: Don't track inventory

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Orders 4

• Shopify order errors
• Identify the source Marketplace on a Shopify order
• Sending Tracking to Trade Me from Shopify
• Set the order currency to the same as store currency in Shopify

Troubleshooting 1

• Error when installing Trade Runner

Overview 2

• Here is a quick overview of how the Magento solution works in Traderunner
• Upgrading from Magento 1 to Magento 2 and Traderunner

Products 2

• Product errors
• My Products in TradeRunner are all in a DEFAULT CATEGORY

Installation/Upgrade of the Trade Runner Plugin for Magento v1 2

• Installation/Upgrade of the Magento 1 Traderunner extension manually via Magento Connect Manager
• Installation/Upgrade of the Magento 1 Trade Runner extension from archive

Orders 6

• Traderunner Retailer Notified Failure - Cannot find a Magento mapping for shipping method
• Marking orders as shipped and sending tracking from Magento to TradeMe
• Identifying Trade Me orders
• Traderunner - Magento 1 and 2 Order Errors
• Send orders to different Magento Order Store ID

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Connection and Syncing 1

• Magento v1 and v2 product and inventory sync

Settings and Configuration Magento v1 4

• Magento 1 - currency recipes
• Magento 1 - tax settings
• Magento 1 - suggested settings for Australian retailers
• Magento 1 - settings for multiple websites and currencies

Setup and install 1

• Setup and install FAQs

Products 5

• Which images does Traderunner use from my BigCommerce products?
• Products with Options imported into TradeRunner from my Bigcommerce show incorrect pricing for the Options
• Data used from BigCommerce in TradeRunner
• How to find your BigCommerce Product IDs (TradeRunner SKU)
• Missing products

Orders 2

• BigCommerce order errors
• Marking Orders as Shipped and Sending Tracking to TradeMe from Bigcommerce

Connection and Syncing 3

• WooCommerce Connection Troubleshooting Guide, New & Existing User.
• Product and inventory syncing between Trade Me, Trade Runner and WooCommerce
• WooCommerce Connection Troubleshooting

Orders 2

• Marking orders as shipped in WooCommerce for Traderunner
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 4

• Data used from WooCommerce in TradeRunner
• WooCommerce tax set up for TradeRunner
• Managing variants with Woocommerce and Trade Runner
• Setting tax correctly on WooCommerce products