If you receive this error when trying to launch Trade Runner from Shopify then the following reasons may apply:


"It seems you have found an error If you have previously installed Trade Runner, try uninstall and then install again"

Uninstall and Reinstall the app

  • Login to Shopify and go to the ‘Apps’ section
  • You will see Trade Runner in the list of Apps installed.
  • Click the ‘Delete’ icon. When it asks for a reason to delete the app, choose ‘Other’ and type ‘Reinstalling app to resolve connection’ or something similar and click ‘Delete’
  • Now go to
  • Enter your My Shopify Store url. e.g if your store is 'All that Digi' enter and click submit.
  • On the next page in Shopify, click ‘Install unlisted app’
  • You should then see ‘Welcome to Trade Runner – We have found your store’ Click ‘Launch Trade Runner’


Accessing Multiple Shopify stores from one Shopify login

  • If you have access to multiple Shopify stores from one Shopify login and try to open Trade Runner its likely that you will receive this error. 
  • If you need to access Trade Runner for multiple Shopify stores please contact support and we will create a separate login. Please provide proof e.g a screenshot of your Shopify which shows the stores you have access to.


Switch from BigCommerce to Shopify (or Vice Versa) keeping the same store name

  • If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
  • Please contact support as we will need to remove the old store