There are two different syncs to keep your products up to date on Trade Me. This FAQ applies to users of BigCommerce.

Full sync - Weekly

Trade Runner is set up to do a complete sync between your BigCommerce store and Trade Me once a week. A full sync includes updating all product information including images, descriptions, price, inventory etc. between your BigCommerce store, Trade Runner and Trade Me.

The complete sync is usually scheduled overnight on a Friday or Saturday and the product section of the dashboard and other features like category mapping are unavailable during this time. If you have a large number of products the complete sync can take anywhere from 5 to 6 hours for 1000 products up to 4 days for 30,000 products. 

Incremental Updates - 'Real time'

During the week, if any of the product information changes in your BigCommerce store e.g inventory, price, description, images then Trade Runner is notified of the change and is updated. We then send the change up to Trade Me. These incremental product updates happen in near real time*,  so your products are always kept up to date between your BigCommerce store, Trade Me and our Trade Runner.

 *your store will trigger an update job to alert us and in turn we trigger an update job to Trade Me.