Our system will import images attached to Options e.g colours or size) OR the main images added to the parent product but not both.

Here is an example:

If your products have options (e.g colours or size) and images have been added in the 'Images & Videos' tab in Bigcommerce (screenshot 1 below and to each option (screenshot 2) we will only import the images attached to the options in screenshot 2. -

BigCommerce Screenshot 1:

BigCommerce Screenshot 2:

In our system on the product information page:

If your product doesn't have images uploaded against Options we will import the images uploaded to the main Product for example:

In BigCommerce with images added in the 'Images & Video' tab only:

In our system: