In this article we look at why inventory numbers in our system might be different than what you expect as a Shopify store owner.
There are 2 aspects that contribute here:
- We use a stock buffer as a way to prevent accidental overselling on Trade Me, see below for explanation
- Shopify uses certain methods to track inventory, sometimes these are not properly configured
1. Stock Buffers
'This is set in the Settings -> Administration page by the field Minimum stock buffer:
If you chose a value greater than zero, it will also show you that on each and every product page in the eBay Australia Product View section:
2. Shopify Inventory
In Shopify, you have the option to either track inventory or don't track inventory.
If you chose to not track inventory, we will assume a default value for all your inventory numbers, this is because Trade Me needs an actual inventory number. The default value is set in Settings -> Shopify Feed -> General -> Default Quantity and by default is 10.
If you chose to track inventory, you will need to appropriately select the option in the product page for a single variant product or in the variant page for a multi variant product:
Make sure you select "Shopify tracks this product's inventory" for all variants or results are unpredictable.
If it's like this then Shopify tracks your product's inventory:
If it's like this then Shopify doesn't track your product's inventory and we will default the value to 10: