We suggest reading this FAQ first as a guide to the new Trade Me Shipping Templates.


I want this, how do I get it?

You can set this up by navigating to 'Settings - Trade Me - Shipping' in Trade Runner. This guide also has the steps to follow.


What’s the difference between my previous shipping settings and the new shipping template? How will the new template help me?

This template will allow you to provide more clarity over delivery times and total cost of purchase throughout the buying journey. This should lead to a better experience for buyers, and a higher conversion rate for you.


What boost in search will I receive? 

The boost in search will be determined based on the price and type of shipping options that you provide – the better experience you provide for buyers, the higher you’ll appear in search results. Any promotional extras you purchase will still work as normal and won’t be negatively impacted.  


If I get a boost in search results, do I still need to buy premiums anymore?

This boost in search results works quite differently to premium products, and using one doesn’t reduce the need for the other. They’ll work best for your listings when you have both.  


It’s pretty complex behind the scenes, but to try and simplify how this works – our algorithms are designed to return the listings that most closely match what our buyers are searching for. The new shipping templates allow us to display shipping time estimates to Buyers, helping them find products that best suit their needs. So listings with this information will get an additional boost in the search results. This is on top of the benefit you already get from our premium products. 


Showing delivery estimates could mean I end up with negative feedback, this makes me reluctant? Especially with Covid there's just too much risk?

These estimates are just that – estimates. However, we encourage you to apply this template to best offer realistic expectations to buyers. It’s not an absolute promise it will arrive within this timeframe but if you’re concerned, it might be better to opt for an option that provides more flexibility. As always, if negative feedback is placed unfairly Trade Me is happy to review this and consider it against our policy. 


What if I offer cart functionality?

Our existing ‘combined free shipping for cart’ and ‘multiple quantity’ options will still work as they currently do.


I don't have time to add this, can I just not update it?

Existing shipping options will be supported until Saturday 23rd of April, this should allow time to migrate to the new shipping templates.


People already don't select the right shipping option and choose the cheapest. Are there any plans to mandate the correct shipping address on the buyer side? I get you want to make things easier for buyers but what about for us?

These changes will allow us to start better matching the shipping options you provide to buyers, and begin solving some of these problems for our sellers. 


How will this affect the searchability of my listings? Will I have to pay for this in the future?

The template enables us to highlight shipping costs and estimates in search. We know from our research that this is better for buyers and helps reduce decision making complexity. Sellers who are offering good shipping options will be boosted within relevant searches and we expect that we will tweak this over time to improve the buyer experience. We will not be charging sellers for using shipping templates in the future.


My shipping template has been updated, why can’t I see the information in search results?

You’ll need to wait until your listings are going through their relist cycle. Once they’ve done that you will start seeing the new shipping options on the listings which means buyers will as well. 


Why can’t I use free-text in shipping templates anymore? I need to include extra info and doing this on each product is time consuming

Our new shipping templates aren’t currently able to support free-text due to the way the shipping information is shown in search results (buyers let us know when searching what area they’re in and we show the appropriate shipping cost). 


What timeframe should I put for delivery, given the current courier issues/delays? 

Unless you know for sure there’s going to be a significant delay, we’d recommend filling in this section to reflect the delivery time you’d usually expect.


The shipping templates don’t have the options I want to use, what can I do?

The options provided should cover all of the common carriers in New Zealand. If you do need other options, just select the ‘Generic’ carrier - this won’t be displayed to buyers.


I ship from Overseas and don't use NZ couriers, what should I do?

If you're an international seller i.e shipping products from outside of New Zealand you should select 'Generic' for your shipping template.