Trade Runner Support

TABLE OF CONTENTS

• Overview
• Order Status
• Edit An Order

Overview

As a general rule, you do not need to edit orders in Trade Me on a daily basis - if we send the order through to your eCommerce platform then you don't need to do anything in Trade Me. 

There are some scenarios when managing problem orders (e.g if a product is out of stock or you need to do a return/refund) where you may need to Edit the Order or Change the status.  You also may need to edit the Customer Details.

Order Status

The following Buttons are provided on the Order details page in case you need to edit the details of an order or change the order status.

'Fulfilled Manually' - if an order is at 'Retailer Notified Failure' and we can't send it to your eCommerce system, you may want to mark it as 'Fulfilled Manually' so that Trade Runner knows you have managed the order

'Mark as refunded' - if you have refunded an order you can mark it as 'Refunded' in Trade Runner. NB: This does not trigger any refunds or updates to orders in Catch or in your eCommerce platform. 

'Put on hold' - you may need to do this when changing the Order Status

'Mark as shipped' - this is similar to marking an order as 'Fulfilled Manually', it updates the status in Trade Runner to shipped.

'Resend to retailer' - you need this if for example you are managing Retailer Notified Failure orders

'Edit' Order Details' - in the event that you can partially fulfil an order you may need to edit these details.

'Edit' Line Items - in the event that you can partially fulfil an order you may need to edit these details. e.g decrease the quantity of an item ordered. This is helpful if you have oversold and are out of stock.

'Edit' Customer Details - change the address or contact details on an order. This is often used if the address provided by Trade Me does not match an address structure required by the eCommerce store and Trade Runner  cannot send an order. The order will sit at 'Retailer Notified Failure' until the address is edited.

Edit An Order

To edit the Line Item and Customer Details take note of the below screen captures as a guide.  

Note, each pop up edit box has an update button to save your changes.

After you edit the order you can use the Send or Resend to Retailer button to push the order to your eCommerce Store.