Check or fix the connection to Trade Me : Trade Runner Support

Check or fix the connection to Trade Me Print

Created by: Fern Jones-Middleton

Modified on: Wed, 6 May, 2026 at 2:56 PM

TABLE OF CONTENTS

This article is about resolving connection errors between Trade Runner to Trade Me.

Trade Runner requires a connection to your selling account on Trade Me to update products, inventory and orders
To check or fix the connection between Trade Runner and Trade Me, launch the Trade Runner or Omnivore App from your ecommerce store.
From the App Dashboard navigate to 'Settings - Trade Me - General'.
Click 'Check Connection'.
If there is no connection, click the 'Authorise Now' button, if this is the case you are likely to see an error like this:
When you click Authorise Now, you will be taken to Trade Me to sign into your account and approve the connection.

If you still can't connect, please contact our support team

Fern is the author of this solution article.

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