Connection errors with your ecommerce store
How to check and resolve connection errors between Trade Runner and your eCommerce store.
This article is about resolving connection errors to your ecommerce store.
How to Check Your Connection
- Trade Runner requires a connection to your ecommerce store to update products, inventory and orders
- To check the connection, go to Settings - Feed (e.g Shopify Feed, BigCommerce Feed) - General. Click 'Check Connection'
How to Resolve Connection Errors
Magento
- If you make changes to your website hosting, firewalls etc, this can impact the connection between Trade Runner and Magento. Please review the following guide to resolve:
- Troubleshooting for Magento 1
- Troubleshooting for Magento 2
WooCommerce
- If you make changes to your website hosting, firewalls etc, this can impact the connection between Trade Runner and WooCommerce. Please review the following guide to resolve:
- Troubleshooting for WooCommerce
Shopify
It is unusual to have connection issues with Shopify; please check that the Trade Runner app is installed in Shopify
BigCommerce
It is unusual to have connection issues with BigCommerce; please check that the Trade Runner app is installed in BigCommerce
If you need further help to solve, please submit a request or start a chat session (if available)